Frequently Asked Questions
Everything you need to know about our musical instruments and gear.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Expedited shipping options are available at checkout for those who want to start playing sooner.
What is your return policy?
We offer a 30-day return policy on all our guitars and accessories. Items must be in their original packaging and in new condition to qualify for a full refund.
Do Loog guitars come with a warranty?
Yes, every Loog guitar is covered by a one-year limited warranty against manufacturing defects to ensure you have the best musical experience possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Shop Pay and Affirm.
Can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are the guitars pre-assembled?
Some models arrive fully assembled, while others are designed as fun DIY kits. Please check the specific product description to see if assembly is required.